Refunds and cancellation

Last updated October 5, 2026.

This page explains how payments, refunds, renewals and cancellations work for Frame Bench licenses bought from Netomize through this website. It supplements the end-user license agreement.

Evaluating before you buy

You can request an evaluation to confirm that Frame Bench works with your captures and your workflow. Evaluations are granted at the sole discretion of Netomize. We may approve, limit or decline any request, and an evaluation is never a right or a condition of buying. A purchase does not depend on having been granted one.

All sales are final

• No refunds: all license purchases are final. Once a license key has been issued, we do not offer refunds or credits, including for unused seats or unused license time.
• Exceptions: we will correct an accidental duplicate charge or a charge for the wrong amount, and we will give a refund where the law of your country requires one.
• Misuse: as stated in the license agreement, no refund is given where a license is ended because of misuse.

Before you buy, check the number of seats and the tier you need on the pricing section. If you are unsure, contact us first and we will help you choose.

Billing problems

If you see an error on a charge or an invoice, email support@framebench.ca from the address you used to buy, and include your invoice number or your user or company name. We reply within two business days. Any correction goes back to the original payment method, and your bank or card issuer decides how long it then takes to appear on your statement, usually 5 to 10 business days.

Renewals and cancellation

• No automatic renewal: a Frame Bench license is a one-time purchase for the license period you chose, a minimum of one year. We never charge your card again unless you place a new order.
• Nothing to cancel: because there is no subscription, there is no recurring charge to cancel. When the license period ends, access ends automatically.
• Renewing: to keep using Frame Bench, buy a new license before or after expiry from the pricing section. We will email your new key.
• Your files: your captures stay on your computer. Frame Bench never uploads them, so nothing is lost when a license ends.

Chargebacks

If something is wrong with an order, please write to us before you contact your bank. We resolve billing problems quickly, and it avoids delays for both of us.

Taxes and invoices

Prices are in US dollars. Tax is added at checkout where it applies. An invoice is emailed with every order.

Contact

Netomize, support@framebench.ca, www.framebench.ca.